Support

How can we help?

Most questions are answered below. If yours is not, write to us at support@churchsetup.com and a real person will reply.

Is launch access really free?

Yes. The Live Streaming Academy is open during launch, and no card is required. Create an account and the course will appear in your library.

Why does the course page mention launch access?

Payments are intentionally turned off for this launch pass. We are opening the course first so people can start, then Stripe and paid licenses can be added later.

What if a lesson says the video is coming soon?

That means the lesson shell exists, but the video has not been added yet. Your notes and completion tools will work as soon as the lesson content is published.

Do I keep access?

Yes. Your account keeps the course in your library during launch. Paid purchase terms will be added when payment is turned on.

Can I use this with my team?

For now, each person should create their own account. Team and church-license options can be added after launch.

Can I change the email on my account?

Email support with the old and new address and we will help you sort it out.

I created an account but cannot see the course.

Sign out and back in once. If the course still is not in your library, email us with the address you used to create the account.

Still stuck?

Email us and we will get back to you.

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